Systems Support Specialist II

We have an exciting opportunity for a Systems Support Specialist II to join our team!

The successful candidate, as an endpoint administrator, will collaborate with architects, Microsoft 365 administrators, security administrators, and other workload administrators to plan and implement a modern workplace strategy that meets the business needs of an organization.

Citizens Energy Group offers a competitive salary and benefits including:

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive Pay (STIP) Plan 
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Flexible Hybrid Work Schedule 

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Minimum Salary: $82,200 (Grade 10)

• Develops, integrates, and manages Mobile Devices Infrastructure, to include Mobile Device Management (MDM), Encryption, provisioning, and de-provisioning of mobile devices.
  Working knowledge of managing mobile devices (iOS/Android devices) including deploying, configuring, security compliance and updating them.
• Responsible for supporting Mobile Device operations including staff and customer support, incident resolution, and other support tasks; ensure timely, accurate and complete assistance to users in the areas of mobile device support, applications, according to set Service Level Agreements (SLA)'s and IT procedures; maintain system integrity and security by resolving issues; monitor, update and resolve all Mobility related service requests in ServiceNow. Create and maintain continuity documentation for this position; manage resource, schedule, task planning, and vendor relationships for devices.
• Implementing solutions for efficient deployment and management of endpoints on various operating systems, platforms, and device types.
• Implementing and managing endpoints at scale by using Microsoft Intune, Windows 365, Windows Autopilot, Microsoft Defender for Endpoint, and Azure.
• Working knowledge of managing android tablets (preferably Zebra Tablets) and configuring them with proper updates and security policies.
• Working knowledge of On Premise Device Management Solution such as Microsoft System Center Configuration Manager (SCCM).
• Performs other duties as assigned.

• BS Degree in CIS, MIS or Computer Science (or equivalent combination of education and experience)
• Minimum 3 years of application support experience
• Experience with IT Vendor Management
• Excellent interpersonal and communication skills
• Ability to organize and manage multiple priorities
• Ability to work independently as well as a part of a team
• Experience with technology design and basic principles of application architecture
• Proficiency in troubleshooting, maintaining, and debugging complex programs and systems through utilization of Vendors, consultants, and internal staff
• Experience performing application administrative related duties in a production environment
• Experience with source control and issue tracking
• Proficiency using Microsoft Office tools

Preferred Skills/Qualifications 

• 5+ years of experience developing, maintaining, and/or supporting corporate applications
• Working knowledge of Incident Management Systems
• Knowledge and experience using an industry standard SDLC
• Demonstrated ability assessing and making recommendations that improve the overall desktop and application environments(s)
• Experience with .Net, Python, PowerShell, Intune, Azure, Teams Collaboration tools
• Knowledge or experience with the Oracle E-Business Suite
• Knowledge or experience with workload automation tools
• Knowledge or experience with Oracle BI Publisher
• Customer-centric attitude
• Ability to learn, understand, and apply new technology quickly
• Highly self-motivated and works with initiative

Posting Deadline: Open Until Filled 

Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.