Performance Assurance Associate

We have an exciting opportunity for a Performance Assurance Associate to join our team!

The successful candidate will work closely with project managers, developers, and business owners to understand the desired outcome of CIS and CIS interfacing application modifications. They will also prepare test cases to ensure systems are functioning properly after implementation to avoid issues that would present problems for users of the system. Furthermore, they will perform system integrated testing, user acceptance testing, and post implementation validation. Additionally, they will thoroughly document and report system issues and consult with system developers to resolve the issues. They will also provide support, such as troubleshooting issues and answering functional questions, to all users of the application after implementation. Furthermore, they will assist in the development and execution of application and process performance reporting. They will also assist in the development of process, system, and training documentation. 

Citizens Energy Group offers a competitive salary and benefits including:

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive (STIP) Plan
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Flexible Hybrid Work Schedule 

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!
 
Minimum Hourly Wage: $25.67 (Grade 6)

• Review requirements and design documentation for system modifications and prepare test cases to address all requirements.
• Perform system integrated testing, user acceptance testing, and post implementation validation for CIS and CIS interfacing application modifications.
• Thoroughly document and report system issues and consult with system developers and business owners to resolve the issues.
• As the subject matter expert of CIS and CIS interfacing applications, provide support to business areas by assisting in the creation of training material, troubleshooting production issues, and assisting in the development of new process improvements.
• Assist in preparing performance reports to be used by the Performance Assurance Analysts.
• Perform other duties as assigned. 

• High school diploma, preferably with academic study including advanced mathematics and computer technology.
• Two or more years of experience interacting with business application software.
• Advanced knowledge of Microsoft Excel, Word, PowerPoint, SharePoint, and Access.
• Strong written and verbal communication skills.
• Self-motivated with the ability to work under pressure and to tight deadlines.
• Ability to work on multiple projects simultaneously and manage task priorities.
• Excellent problem solving skills.

Preferred Skills/Qualifications                    

• Two or more years of experience working with a Customer Information System (CIS).
• Experience in end-user application software testing.
• Experience using Structured Query Language (SQL) software.
• Obtained or pursuing a Bachelor’s Degree from an accredited college or university in Computer Technology, Information Technology, Business or Related Field, or other education deemed appropriate by management.

Job Posting Deadline: Open Until Filled
 
Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.