Residential Sales Consultant

We have an exciting career opportunity for a Residential Sales Consultant to join our team! 

The job’s primary purpose is to manage key relationships with the Trust’s top residential builders and developers for all Trust utility services in order to provide high levels of customer satisfaction and loyalty. Key job functions include effective communications and coordination for customer services issues and new construction projects, implementation of profitable sales initiatives that increase the Trust’s margins and income, effective management of existing customer utility contracts and execution of new service contracts.

The Residential Sales Consultant is responsible for generating leads and managing sales activity. Developing key relationships with customer decision makers or parties that influence customer sales decisions are requirements of this position. The Residential Sales Consultant must be able to understand multi-family, residential energy, space conditioning and lighting processes and have sufficient business acumen to sell executives on the merits of Trust related opportunities related to natural gas, steam, chilled water, water and wastewater. This position often acts as liaison between customers and Citizens’ operations personnel. The incumbent must also maintain strong relationships with current gas standard builders and developers to protect current load and new single family home pipeline through customer satisfaction.

Citizens Energy Group offers a competitive salary and benefits including:

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive Pay (STIP) Plan
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Flexible Hybrid Work Schedule
   

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Minimum Salary: $84,200 (Grade 10) 

• Manage key relationships with the Trust’s top residential developers and builders for all Trust utility services. Provide effective communications and coordination related to customer services issues and new construction projects.
• Administer existing utility service contracts and negotiate new contracts based on customer specific needs.
• Manage sales activities and territory coverage to maximize sales call opportunities. Keep the customer contact database current with information, including conversations with customers, opportunities for Citizens Energy Group and affiliates or subsidiaries, and project status updates.
• Complete administrative tasks and coordinate with sales support personnel in support of outside sales activities.
• Participate in training and education.
• Make sales calls to residential developers and builders. Develop strong relationships with developers, engineers, architects who influence energy design decisions. The purpose is to achieve residential and multi-family load growth objectives as well as to enhance subsidiary/affiliate business opportunities.
• Perform other duties as assigned.

• Bachelor’s Degree in Marketing, Business Administration, Engineering or related fields, or more than 5 years of experience in a related field.
• PC Software: Excel, PowerPoint, Word, Power Builder, Outlook, Activity Tracker, Project Tracker, Internet, financial analysis spreadsheets, Customer Rate Calculation Program, Enterprise systems for customer service and billing, SharePoint and Teams, Salesforce CRM.
• Knowledge of construction processes and schedules.
• Must be able to differentiate between true technological needs and other business needs when providing leads to any affiliate or subsidiary.  
• Must have customer service skills.
• Must have excellent communication skills to make effective sales presentations.
• Must possess a valid Indiana Driver's License. 

Preferred Skills/Qualifications

• Five years of experience in business to business/commercial sales.              
• At least four years' experience in outside, consultative sales.                                
• Knowledge of the energy industry, new technologies and current events/activities within the energy industry. Two areas are especially important. The first area is combustion – how all forms of energy are utilized in various types of industrial space heating and manufacturing process equipment. The second area is our unbundling initiative (Citizens Energy Select) and transportation gas – how the regulatory environment can affect the purchase of natural gas, annual energy costs and revenue streams.
• Knowledge of business processes within CEG to provide customers with an understanding of the service and meter order installation process.
• Knowledge of International Fuel Code, NFPA54 Codes and Regulations to spot potential safety problems that would prevent the customer’s service from being connected or allow an injury to occur.
• Must have knowledge of Citizens’ water and sewer businesses.
• Must possess knowledge of the Trust’s products and services to identify potential business opportunities.
• Must have knowledge of current and developing energy equipment trends and technologies and how they might benefit a customer.
• Must possess knowledge of energy costs and compare various pieces of equipment, equipment life expectancies, etc.
• Certification as a Registered Commercial Gas Consultant from the Institute of Gas Technology is preferred but not required.

Posting Deadline: Open Until Filled 

Citizens is a drug-free, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.