Billing Specialist I

We have an exciting opportunity for a Billing Specialist I to join our team! 

The Billing Specialist I will perform a wide variety of tasks which allow residential, commercial and industrial customer accounts to bill timely and accurately. The Billing Specialist I will adjust customer budget amounts, research accounts with missing bill cycles and update customer records when appropriate. This position will correct certain billing exceptions which prevent a customer account from billing. The Billing Specialist I will analyze and correct readings that are routed to the Off Cycle Bill Generator and distribute corrected bills when needed. The Billing Specialist I will research meter reading exceptions and submit field activities when appropriate.

Citizens Energy Group offers competitive salary and benefits including:

• Health, Dental & Vision
• Defined Benefit Pension Plan
• 401(k) Retirement Plan with company match
• Short Term Incentive Pay (STIP) Plan
• Health Savings Account (HSA) with company contribution
• Wellness Program
• Adoption and tuition assistance
• Employee Credit Union
• PTO and Paid Holidays
• Flexible Hybrid Work Schedule

If you are looking for a new opportunity, we invite you to apply and talk about the possibilities of starting a rewarding new chapter of your career!

Minimum Salary: $42,800 (Grade 4) 

• Research and complete tasks created by the Customer Information System or a Contact Center employee to correct conditions preventing a customer account from billing accurately.
• Complete various reports to improve bill accuracy and identify unbilled customer accounts.
• Participate in employee training and development.
• Perform other duties as assigned. 

• Graduation from High School or equivalent.
• Proficiency in operation of a personal computer.
• Excellent interpersonal, written and oral communication skills.
• Ability to transition from task to task with little oversight.
• Proficiency in Microsoft Office products (Word, Excel, and PowerPoint).

Preferred Skills/Qualifications 

• Knowledge of the IURC Administrative code for gas, water, and wastewater.
• Knowledge of CEG’s Terms and Conditions for Citizens Gas, Citizens Water, Citizens Wastewater Authority, Westfield Gas, Westfield Water, Westfield Wastewater, Steam and Chilled Water.
• Knowledge of CEG’s Customer Information System.